Early bird offerGet 20% off for your first 3 months. Use codeat checkout.

Handle Customer SupportInside Slack. Answer customers. Track tickets. Close faster.

SyncSupport brings your entire customer support workflow into Slack, so your team can answer emails, manage tickets, and close issues without ever switching tools.

Everything in one place

Email to Slack Routing

The right email. The right channel. Every time.

One setup. Permanent routing. Connect support@, billing@, and sales@ and every email that arrives goes straight to its dedicated Slack channel — no rules to maintain, no forwarding to configure, no inbox to monitor. Just Slack threads your team already knows how to use.

Smart Routing
Inbound Email
INVBILLING
To:
billing@domain.com
Status: Routing...
Slack Workspace
Workspace
Channels
#BILLING
#SUPPORT
#SALES
#billing3 members
J
J.DAVIS14:41

Need to update payment method

S
S.CHEN14:42

Sending billing portal link now

M
M.WILSON14:43

Card expires end of month

#billing #support #sales
Auto-routed · No manual sorting

Everything you need

Built for SMBs, solodevs, soloentrepreneurs fast setup, no per-seat fees, and all the features you need

01

Flat Rate Pricing

One price, unlimited team members. Add your entire support team without worrying about per-seat costs

See Pricing
02

File & Attachment Support

Customers can send files, screenshots, and documents through email or chat — your team receives everything directly in Slack, no inbox required.

View Docs
login-issue

Can't log in after password reset, keeps showing invalid credentials.

billing-issue

Need invoice for last month's payment, urgent for tax filing.

login-issue

Account locked after multiple failed attempts, need immediate access.

pricing-issue

Confused about team seat pricing for more than 5 members plan.

pricing-issue

How do I switch to an annual plan and get the discount applied?

03

Ticket Status & AI Tags

Every inbound email is automatically tagged by topic, categorized by urgency.

View Docs
04

Multi Domain & Multi Alias

Run multiple products or brands from one workspace.

View Docs
Daily Digest

Never miss a critical escalation.

SyncSupport sends the owner a daily report every morning — open tickets, response times, and escalation flags — so you always know what needs attention before customers feel the delay.

Proven impact

Real results. Real teams. Real fast. From startups to scale-ups, teams see dramatic improvements — without adding headcount.
75%

Faster response time

Respond to customers in minutes, not hours

3x

More tickets handled

Same team, triple the productivity

60%

Reduction in support costs

Eliminate expensive helpdesk software

100%

Ticket capture rate

Never miss a customer inquiry

Early bird offer — get 20% off for your first 3 months

Full visibility

An Integrated Dashboard. — Ticket management, response times, and team performance at a glance.

syncsupport dashboard — ticket management, response times, and team performance at a glance

How it works

Setup in minutes. No complex tools, routing rules, or training required

STEP 01

Add your domain

Enter your domain on the Domains page. You'll instantly get the MX records to add to your DNS provider — Cloudflare, GoDaddy, Namecheap, anywhere. Propagation usually takes 10–30 minutes.

Docs
STEP 02

Connect Slack & create channels

Authorize Slack via OAuth in one click. Then create dedicated channels for each support topic — #support, #billing, #sales — directly from your dashboard.

Docs
STEP 03

Map email aliases to channels

Create aliases for your domain and link each one to a Slack channel — support@yourdomain.com → #support, billing@yourdomain.com → #billing. Every inbound email lands in the right channel instantly.

Docs
STEP 04

Add the live chat widget

Copy the one-line snippet from your dashboard and paste it into your site's <head>. The widget goes live instantly — no npm, no build step. Your customers see it in seconds.

Docs

You're live. Your whole team replies from Slack — without ever touching an inbox.

From domain to live support in under 10 minutes. No training required, no new tools to learn — just faster, calmer customer support from day one.

Still searching for answers?

We've covered the essentials here. For a complete guide to setting up SyncSupport, managing tickets, and scaling your support operation, check out our comprehensive FAQ.